Reviews

It is rare these days to observe “customer care” in any degree except “none”. Rarer still perhaps to observe and sense a real and deeply rooted concern for people beyond dollars and cents. The East Portland dentistry team is exceptional in every sense of the word. They will ( and do ) make a complete stranger feel like an old and cherished friend in the blink of an eye.

It has been my corporate experience that “exceptional” teams are the result of many factors but the principal factor always being that the person at the top had a vision that it would be that way and a plan to make it happen…… and followed through with it.

My congratulations to that person who went over the top in obtaining an outcome. Well done! The person at the top however cannot complete their task without bringing forth people whose basic makeup is already the very highest caliber available. People who care deeply and passionately about what they do…….. all the time.

I do not pretend to understand what it is that makes some people exceptional and others not so but I have spent my corporate life realizing that it is true and that i do have a few ideas on the subject. That being said, my deeply heartfelt thank you’s go to Dr. Rawley (hope you get your chairs in time), her ever wonderful assistant Lana, and to Amie and Cindy who so beautifully handle the front end of the store.

You are all a joy to be around and a gift to your customers. In every way and in every day, you spill forth joy, fun, laughter, professionalism, caring and compassion. Give yourselves a big hand. You deserve it.Mark D

I came to Dr. Arend when I found out I had to have a full extraction of all my teeth and dentures installed. Although the process seemed daunting to me, they made me feel safe and secure. The entire process was explained to me in detail and they took the time to listen to my concerns and needs.
I just love the entire staff. They are all warm, friendly and very knowledgeable. I am a patient for life! Thank you to all the staff for making me able to smile again with confidence.Leslie D

I wholeheartedly recommend Dr. Joy Arend as a Family Dentist. She has been my and my children’s dentist for years and everything about her service has been EXCELLENT! Her front staff is very helpful and friendly, her hygienists are detail-oriented and have a light touch (making a usually uncomfortable procedure so easy), and she is so professional and knowledgeable.

Dr. Joy keeps up-to-date on all the new procedures and technologies and has been able to address all my dental problems with care and compassion. I especially appreciate how trouble-free she makes fillings, bondings, etc. (she takes such care in administering Novocain that it’s relatively painless!). What’s even nicer is that her prices are so reasonable for the quality of service she and her staff gives. My and my children’s smiles are healthier and prettier because of Dr. Joy!Andi

Our family has enjoyed visiting Dr. Arend’s dental practice since we moved to the Portland area in 2001. We all agree it is great having a perfectionist for a dentist. Thanks for all your care Dr. Joy!Jamie K

I would have to say that I highly recommend the friendly staff at the office of Dr. Arend. The staff is great!Tiffany V

I love coming to this clinic because they always greet you when you come in and make you feel welcome. They are usually running on time, which is great because I have to get to work as soon as possible. My daughter likes coming here too and she used to be afraid of going to the dentist.

When you are having a dental procedure they take the time to explain things to you and make sure you understand what is going to happen. Their staff is knowledgeable about billing practices and they will contact your insurance before your appointments so everything is taken care of.Laurie

My Family and I have been long time patients with Dr. Arend. We have received nothing but excellent dental care from her and her friendly, caring staff.Lori S

This has been my home dentist office for over 25 years. The professional staff and expert care keep me coming back year after year. I make the trip from Vancouver, WA because the staff keep up on all of the latest technology and research. I cannot recommend East Portland Dentistry highly enough.Jacob L.

Great atmosphere and answer all the questions I have!Kyle Barton

My family has been seeing Dr. Joy for over 5 years. As a former Gentle Dental patient there is no comparison to the office’s quality of service and Dr. Joy’s ‘realistic’ approach towards dental health. From the back of the house to the front of this house I have nothing but great experiences all around. As an extremely inquisitive patient they always make sure that I understand what’s going on and what’s covered by insurance so that I can make a well informed decision. As an inner SE resident and downtown commuter there are plenty of places that are more convenient but I couldn’t imagine going anywhere else.Anonymous